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Medicaid/Caresource/AG/BCW reminding you to recredential - I've received a ton of emails about this recently because everyone got contacted lately about it. Here's the deal: When you login to GAMMIS for a particular provider, it warns you 6 months in advance that the credentialing is do, and when it's do. For those providers who just ignore that warning during the pandemic, they're telling those providers that as of 9/15 they're throwing you out if you don't recredential asap. Here is the options on how to check:



Kaiser is calling providers to participate in network - there's been several providers asking me about this. Last time I worked with a clinic that was in network with Kaiser the rates were comparable to Medicaid, but their auth requirements were detailed, took awhile for each one.


Students working in therapy sessions - If you haven't heard, students can assist in sessions as of 4/1/2023. This is taken from the CIS policy manual:

Note: OTA, PTA, SLPA (aides or assistants) etc. are not allowed to provide services under the CIS Program. An exclusion to the above reference – students in an approved academic program and pursuing the requirements of their academic program are allowed to participate in CIS therapy sessions under the guidance of the licensed (supervising) practitioner. The licensed (supervising) practitioner must reference and follow the guidelines of their respective governing therapy practice act / association.


Peachstate is going to start sending ECHO credit card payments instead of checks in September - if you're familiar with other insurances doing this, such as Caresource, they are using the same company ECHO. If you're not familiar, they send a credit card image on your eobs so that you have to get a credit card processing system to get paid (such as square) and pay the fees. I haven't had good experiences with ECHO, hard to get them to set up EFT. I suggest setting up eft with payspan: https://www.payspanhealth.com/nps



Caresource changed their login website - You have to re-register with Caresource to login to their portal. They're requiring a two step verification now.


CMOS and the LOI forms - I sent an email earlier this year about these. I've seen letter of intents from Amerigroup, Kaiser, Humana, UHC, Peachstate, and Caresource so far. Again, it's up to you if you fill these out, but what you're saying by filling it out and signing the form that you support that insurance company to become a CMO (or stay a CMO) provider for Georgia since they're renewing contracts now. IT DOES NOT affect your contract with that insurance company. I've seen the emails they're sending, they're using words every way possible to make you think such. I find it disgusting that they're wording it in such a way and being so pushy about it as well. I have responded to some stating we are not interested in supporting your application for CMO due to horrible rates, authorization issues, lack of communication from reps, whatever you feel the need to complain about.


Eligibility for Medicaid and CMO patients - YOU MUST CHECK ELIGIBILITY ON GAMMIS TO MAKE SURE YOUR PATIENTS ARE ACTIVE. I do this already for providers I bill for, however please make sure you're doing it at least twice a month for your practice. Many members were terminated this month because of the ongoing eligibility redeterminations Medicaid/ Peach Care for Kids is going through right now. If a patent has lost coverage, direct them to register at gateway.ga.gov and see what information the state needs to continue coverage.


Amerigroup updated their provider rep list - finally! See attached... pshp's can be found here: https://www.pshpgeorgia.com/providers/resources/territory-list.html and Caresource can be found here: https://www.caresource.com/ga/providers/contact-us/medicaid/ (click on contracting managers link)

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Writer's pictureDianna Watkins

I've received a lot of questions asking about the numerous letters of intent or calls being received by CMOs or companies such as UHC/Optum, Aetna, or Molina asking to sign documents that look like they are taking on new providers or asking you to contract. These LOI's are basically requesting you as a provider/clinic to sign the documents to collect signatures with their bid to stay or become a CMO in July 2024 since it's open enrollment for Georgia to accept new CMOS.

If you wish to take the time and agree that the insurance company should receive your support, follow the instructions and fill out the documents they require. Do note, if they are elected to become a CMO, you will have to still credential with that particular CMO again (unless you already hold a contract with that current CMO company). The LOI's you receive are not a contract. They do not help you become a participating provider. And remember you are not being reimbursed for your time to fill out these documents.

CareSource is also sending out notifications to update provider information. I believe of course this follows along with preparing for this application to stay a CMO in Georgia. It does help as a provider to update credentialing information with these companies, helps with billing processes, so make sure you do follow up with any notices received from their verify.betterdoctor.com site.

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Writer's pictureDianna Watkins

Updated: Jul 11, 2024

Update: I still recommend when you first create your login for GAMMIS to take a screenshot, but for some reason if you did not, you can always call Medicaid web portal support during business hours to have it reset. 877-261-8785

Once reset, you will see the same screen pop up below, save a screenshot to save yourself time.


Some of you might have seen the code pop up on Medicaid's web portal already asking for you to connect to an authenticator app.

Please note, tell your staff and anyone else this info who logins into the Medicaid web portal...

The first person who see's the screen pop up with that FIRST request, please make sure you take a photo of that actual page and save it immediately. Example of taking a photo of that screen:

By taking a photo, you'll have the info saved in case your authenticator app doesn't work, lose your phone, or other scenarios where you'll need this info in the future. There's an email address in the photo above that helps you add it to ANY authenticator apps. So you can use this same photo for several phones. If you're a clinic that has several different people logging into the same login on Medicaid, which you're not supposed to do but.... Have each person use their phone to take a photo to add to their authenticator apps. This way they do not have to ask you for that code over and over, they can use their own authenticator app that will create a code for them. iPhone users: When you aim your phone at the image example above, it will go into your passwords/keychain area. To find this section on your iPhone: search in settings, hit passwords with the key icon next to it. Every time you need to login to Medicaid you will have to go here to grab a code for logins If you've went past this step and need to get the access code again to set up the authenticator, contact medicaid at 877-261-8785.

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